What's new at GymRealm
Product updates, new integrations and improvements for your facility.
Codice Fiscale Validation for Italy
Italian gyms and climbing facilities need a reliable Codice Fiscale on the customer profile — not a free-text field that anyone can mistype. GymRealm now validates Codice Fiscale when an Italian customer signs a digital waiver.
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Product update
August 2026 Update: Capture Leads
GymRealm introduces prospect records for people who have expressed interest but have not bought an eligible membership. Teams can collect them through a multilingual, embeddable web form that can reflect portal colors, request a location and capture name, phone and email. Alternatively, staff can import an Excel template with location and source channel, including Website, Meta, Google, Phone and Referral. Imports report accepted, duplicate and rejected rows, with checks against existing leads and customers.
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Mobile app
August 2026 Update: Reach members on their phones — automatically
Facilities can extend transactional email templates to send automatic push notifications through the GymRealm app. A template needs the mobile channel enabled and short notification text; the email subject becomes the push title. Personalization tags can insert member, club, membership, class or appointment details. The member must have the app installed and be logged in. Email remains available alongside the push message.
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Integration
June 2026 Update: Stripe Bacs Direct Debit Support for the UK
GymRealm adds Stripe Bacs Direct Debit for UK facilities collecting recurring membership fees. Members authorize charges to their bank accounts through Stripe; GymRealm can then use that payment method for recurring billing. Bacs is positioned as an alternative to cards that can reduce some processing costs and avoid issues caused by expired or replaced cards.
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Product update
June 2026 Update: Waivers Can Now Capture a Selfie When Signing
A gym may request a selfie during the digital waiver signing process. The image is retained with the signed waiver, allowing reception to review the photograph alongside the signature and customer record. This is particularly relevant when forms are completed remotely or before a class or visit.
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Product update
June 2026 Update: Medical Certificates Can Now Be Attached to Waivers
Customers can attach medical certificates while completing waivers, and staff can upload documents received at reception. Employees review each certificate and mark it accepted or denied. A membership can be configured to require a valid certificate before the app generates a dynamic QR code for entry.
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Integration
June 2026 Update: Xendit Payment Provider Integration
GymRealm adds Xendit for recurring membership billing, online membership purchases and digital payments for classes and bookings. Supported business markets include Indonesia, the Philippines, Vietnam, Thailand, Malaysia, Singapore and Hong Kong.
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Security
June 2026 Update: Dynamic QR Code Log for Denied Access and Double Entries
A new log records dynamic QR entry attempts that are denied and cases where a member attempts another entry within a short interval. Staff can examine repeat entries, account sharing concerns or other patterns that warrant investigation.
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Product update
June 2026 Update: Age Restrictions for Memberships, Visits, and Group Events
Managers can assign permitted age ranges separately to memberships, individual visits and classes or group events. When a customer selects a participant profile, GymRealm checks that person's age against the configured rule and prevents an ineligible purchase or booking. Examples include children's programs, youth memberships, student offers and adult-only sessions.
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Product update
New Registration Setting: Allow Customers to Register Without Email Confirmation 2026 May Release
An administrator can allow customers to finish registration without confirming an email address first. This applies to registration through the customer profile and mobile application and is intended to reduce waiting or failed onboarding when confirmation mail is delayed or an address was entered incorrectly.
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Reports
Updated Clients Report: Active, Reactivated, and New Customer Insights 2026 May Release
The Clients Report adds an Active Customers tab for members active during a selected period. A configurable number of gap days can bridge a short lapse between memberships. A Reactivated tab uses a chosen gap threshold to identify members returning after a longer break.
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Product update
New Feature: Limit Promo Codes to One Use per Customer 2026 May Release
A setting on a promotional code can limit that particular code to one redemption per customer. Once used, the customer cannot apply the same code again to a later purchase.
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Reports
Upgraded Annual Indicator Report: More KPIs, Better Business Insights 2026 May Version Release
The Annual Indicator Report gains more revenue measures, including membership and direct debit income, average revenue per customer, single-visit sales, vouchers, deposits, event income, product sales and rentals. Managers can compare indicators across a selected period.
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Security
New Security Feature: Require a Profile Picture for Dynamic QR Code Generation 2026 May Version Release
A mobile application setting can require both a customer profile photo and a valid membership before generating a dynamic entry QR code. Reception can then compare the person at the door with the profile image, reducing the opportunity for account sharing.
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Product update
New Version Release
The release redesigns the dashboard and navigation. It brings upcoming group events, same-day signed waivers, current occupants, cash and card income, and team notes closer to the start screen. The POS gains product images and a basket in the Visits area, while customer records and installment payment visibility are expanded.
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Mobile app
Elevate Your Gym Experience with the GymRealm App!
The app gives members QR-based access without carrying a physical card. Facilities can use notifications for class changes, promotions, alerts and announcements.
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Reports
Exciting New Report Available in GymRealm Manager Software!
An Annual Indicators Report lets facilities compare income and total revenue and examine percentage growth across reporting periods. The accompanying Retention Report is intended to show changes in member numbers and retention trends.
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Product update
Our New and Improved Schedule is Now Available!
The updated scheduling view introduces drag-and-drop reordering for reservations, search with several filters such as date, event type and instructor, and calendar views for a day, week or month.
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